Beyond Warranty: Proactive Care with DREW's Part Replacement Reminders

Beyond Warranty: Proactive Care with DREW's Part Replacement Reminders
Forget about passive warranty registrations. In today's digital age, customers crave a more holistic and personalized experience. Expatify, Official Shopify Partner for Indonesia, champions this approach. We recently collaborated with DREW, a leading air purifier brand, to create a solution that goes beyond the limitations of traditional warranties.

This case study dives into the development of Drew's "Part Replacement Reminder" feature, powered by Customer.io. Imagine a system where customers can easily register their purifier by simply checking the serial number. This seemingly simple step unlocks a world of benefits, including automated email reminders prompting them to replace air filters at optimal intervals.

Leave a comment

Your email address will not be published. Required fields are marked *

Please note, comments must be approved before they are published