Enhancing Customer Engagement Through a Streamlined Warranty and Product Registration System

Custom Integrations Gadget Warranty Registration

AUKEY's approach to warranty and product registration in Indonesia, with a particular focus on the feature that allows customers to register their purchases by uploading invoices. This system offers notable advantages for both consumers and the company. For customers, it simplifies the process of making warranty claims by providing readily accessible proof of purchase.

For AUKEY, it facilitates the collection of valuable market data, aids in combating counterfeit products, enhances customer relationship management, and improves the overall efficiency of warranty claim processing. The implementation of such a proactive system positions AUKEY favorably within the competitive Indonesian gadget market, where after-sales service and customer trust are increasingly important.

Feature.

Enhanced Customer Experience Through Simple Registration

To streamline the process, customers are not required to log in or register. They simply input their email and phone number and upload the invoice. Our advanced server integration with the Shopify store automatically checks if the email exists within our customer database. If the email is new, a customer account is generated, and an email invitation to create a password is sent.

Feature.

Simplified Product Warranty Claims

We offer a streamlined warranty claim process for every product. Following warranty approval, customers can submit claims for specific products listed on their invoice. The process involves choosing a designated store for product return and replacement and uploading a video as evidence of the product's defect or failure.

Feature.

Secure Admin Dashboard for Warranty Management

A custom admin dashboard provides well-organized data for warranties, claims, and stores, enabling efficient maintenance and processing. This dashboard, integrated with the website, features robust and proven security measures.

The Challenge.

  • Data Storage and Management: Existing data storage solutions might not have been suitable for AUKEY's specific needs. Implementing a relational database from scratch ensured the data structure could efficiently handle product information and filter lifespans for various air purifier models.
  • Data Communication: Establishing seamless communication between AUKEY's server, the Shopify store, and customer side presented a challenge.
    Developing custom APIs from scratch became necessary to facilitate the secure and efficient flow of data between the server and website (and vice versa).
  • User Experience (UX) Design: Creating a user-friendly registration process was crucial. Simplifying customer to register they product just by Invoice and ensuring a smooth registration flow were paramount for optimal customer adoption.

Solutions.

  • Data Integration: We designed and implemented a custom relational database schema, ensuring robust data integration from disparate sources.
  • API Development: We built custom APIs to provide a secure and efficient data exchange layer between the server and website.
  • User Experience (UX) Design: We utilized Figma for iterative prototyping, conducting three rounds of client revisions to finalize the user interface design.
  • Third-Party Integration: We meticulously configured the AUKEY server integration to establish reliable data flow among server, customer, and administrator accounts.

Services.

  • Consultancy
  • UI/UX eCommerce Design
  • Development
  • Payment Integration
  • Digital Marketing
  • Support

AUKEY's website, with development by expatify, launched a simplified warranty and product registration system in Indonesia. Customers register via invoice uploads, and claims are streamlined with video evidence. A secure admin dashboard ensures efficient management. This enhances customer experience and strengthens AUKEY's market position.

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